Business support

Extensive training on our systems

Training

We provide training to all businesses using our systems, whether it be in regards to safety or general usage.

24/7 support

We provide 24/7 support with our systems, so if anything does go wrong we will be there, fixing the issue at hand.

Safe systems

With extensive training of most staff and us there to support where necessary, your systems will be more secure than ever before.

Business support

Training

When we first install your system you will get the option to receive training for your staff members, this can be helpful as a kick-starter however typically we find leaving people to discover the software for themselves can increase their speed and abilities on the systems, in the long run. This is due to the easy, intuitive layout we use across everything. See below for a further information regarding our types of training.

Support

Some of our software relies on other things, such as your web browser and even your internet connection, which as we all know on occasion can go wrong. Because of this and issues like this we offer an around the clock support service, meaning if you do ever experience any issues effecting our system, day or night, we will be there using our extensive knowledge on the system to put everything right again.

Why us?

All of our staff are dedicated workers, we all understand everything we produce and launch and we are all friendly down to earth people. With this, we can produce a deep understanding of the systems you have in place and provide an answer that's not intended to confuse you if things do go wrong.

Types of training

Preventative training

Problems can become more likely to occur if users don't take a series of preventative measures. To make problems less likely to occur, we will train your staff in what causes the problems and what fixes them.

Training to react

Problems do occur and when they do, you need to be able to react. Which is why we train you on how to react to the more likely issues such as worn cables.

System management

Your systems should be self-explanatory enough for anybody to understand, although we do still offer a training course where we will talk you through what the background processes do, so you actually understand what it is doing at all times.

Disaster planning

Whether we like it or not disasters do occur and we have to be ready for when they do. For this, we will help you put a disaster plan in place stating what you and your staff should do. Whether it means having a hard backup of customer documents hidden away, or making staff aware of what they need to do. We have a solution for you.

Disaster recovery

On the chance that a disaster will occur, you need to be prepared for putting things back together. This will involve ensuring that there are recovery points set up on your software, meaning if something does go wrong you can roll back and reconsider before advancing again.